Website: https://ecobuddys.in/
Welcome to Eco Buddys! We're glad you're here. Our goal is to make sustainable food packaging and tableware more accessible by offering practical alternatives to conventional single-use plastic products.
These Terms & Conditions explain the rules and guidelines that apply when you visit our website, explore our products, contact our team or do business with us.
We believe in keeping things simple and transparent. Please take a few minutes to read these terms before using our website or placing an enquiry or order.
By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, we recommend that you discontinue using the website.
Eco Buddys is a sustainable food packaging and tableware brand offering eco-friendly alternatives to conventional disposable plastic products.
Our product range includes biodegradable and compostable food packaging and tableware made primarily from natural sugarcane bagasse. Our products include:
We serve individual customers, restaurants, cafés, hotels, catering businesses, food service providers, retailers, distributors and other organisations looking for responsible packaging solutions.
By visiting, browsing or using ecobuddys.in, you confirm that you have read, understood and agreed to follow these Terms & Conditions.
These terms apply to all website visitors, customers, business enquiries and other individuals or organisations interacting with Eco Buddys through our website.
We may update these terms from time to time. Any updated version will be published on this page with a revised date. Your continued use of the website after such changes are published will be subject to the updated terms, to the extent permitted by applicable law.
We welcome everyone to explore our website and learn more about our products and services. However, we expect visitors to use the website responsibly and lawfully.
When using our website, you agree not to:
We reserve the right to restrict or suspend access to our website if we identify activities that may compromise its security, functionality or lawful operation.
We make every reasonable effort to ensure that the product descriptions, specifications, images and other information displayed on our website are accurate and helpful.
However, certain details may vary depending on the product, manufacturing process, material characteristics or supplier specifications.
Please keep the following points in mind:
If you need exact dimensions, technical specifications, samples or other product-related information before purchasing, please contact our team.
All products displayed on our website are subject to availability.
Product availability may depend on manufacturing schedules, stock levels, supplier availability, order quantities and delivery requirements.
We reserve the right to update, discontinue or modify any product without prior notice.
If a product is unavailable or cannot be supplied as requested, our team will make reasonable efforts to communicate the situation and discuss possible alternatives where available.
Product prices, where displayed, are provided for general information and may change depending on the product, quantity, packaging requirements and other commercial factors.
For bulk purchases, wholesale requirements and business orders, pricing may be provided through a customised quotation.
Please note:
We encourage customers to confirm the final pricing, applicable taxes, delivery charges and other commercial details with our team before proceeding with an order.
Customers may contact Eco Buddys to enquire about products, request quotations or discuss their purchasing requirements.
Submitting an enquiry or receiving a quotation does not automatically mean that an order has been accepted.
An order will be considered confirmed only after the relevant commercial details have been agreed upon and the order has been accepted by Eco Buddys through an authorised communication or confirmation.
Depending on the nature of the order, confirmation may include:
We reserve the right to decline or cancel an order where there are genuine operational, commercial, availability or legal reasons. If payment has already been received for an order that we cannot fulfil, any applicable refund will be handled in accordance with the agreed order terms and applicable law.
Eco Buddys works with businesses and organisations that require sustainable food packaging and disposable tableware in larger quantities.
For wholesale, bulk supply or customised requirements, customers may contact our team to discuss product availability, pricing, minimum order quantities and delivery arrangements.
Bulk orders may be subject to separate commercial terms, including:
Any specific conditions agreed upon between Eco Buddys and the customer will form part of the relevant order agreement.
Payment arrangements will be communicated to customers during the quotation or order confirmation process.
Depending on the order and agreed business arrangement, payment may be made through available payment methods, including bank transfers or authorised online payment services.
Customers are responsible for ensuring that payments are made correctly and within the agreed timeframe.
Please note:
For payment-related questions or clarification, please contact our team before making a transaction.
We aim to make the order fulfilment process as smooth as possible. Shipping and delivery arrangements will depend on the product, order quantity, destination and agreed commercial terms.
Delivery timelines shared by our team are estimates unless a specific delivery commitment has been expressly confirmed.
Please consider the following:
Eco Buddys will make reasonable efforts to coordinate with relevant logistics partners to address delivery-related concerns.
We want our customers to be satisfied with their purchases. If you experience an issue with an order, please contact our team so we can review the situation.
Cancellation, return and refund requests will be considered based on the nature of the order, product condition, order confirmation and applicable consumer protection laws.
Cancellation requests should be communicated to our team as early as possible.
Once an order has entered production, been prepared for dispatch or shipped, cancellation may not be possible or may be subject to additional conditions agreed upon at the time of order.
If you receive a product that is damaged, defective, incorrect or significantly different from the confirmed order specifications, please contact us with the relevant details.
We may request supporting information, such as photographs, order details or delivery information, to review your concern.
Where a genuine issue is established, we will assess an appropriate resolution, which may include replacement, return or another suitable remedy, subject to applicable law and the agreed order terms.
Where a refund is approved, the amount and processing method will be communicated to the customer.
Refund processing time may depend on the original payment method, banking arrangements and payment service provider.
Nothing in this section is intended to limit any mandatory consumer rights or remedies available under applicable Indian law.
When placing an enquiry or order with Eco Buddys, customers are expected to provide accurate information and cooperate with the order process.
You are responsible for:
All content available on the Eco Buddys website is protected by applicable intellectual property laws.
This includes, but is not limited to:
Unless otherwise stated, these materials belong to Eco Buddys or are used with appropriate permission.
You may browse and use website content for personal or legitimate business reference. However, you must not reproduce, distribute, modify, publish or commercially use our content without obtaining prior written permission from the relevant rights holder.
Our website may contain links to third-party websites, social media platforms or external services for additional information and convenience.
These websites operate independently and may have their own terms, privacy policies and security practices.
Eco Buddys does not control or take responsibility for the content, services, availability or practices of external websites.
We encourage you to review the relevant terms and policies before using third-party websites or services.
At Eco Buddys, sustainability is an important part of what we do. We aim to provide food packaging and tableware alternatives that support more responsible product choices.
However, environmental performance can depend on several factors, including material composition, product specifications, usage conditions, local waste management facilities and disposal methods.
Customers should keep the following in mind:
We encourage customers to make informed choices and dispose of products responsibly in accordance with local waste management guidelines.
We make reasonable efforts to keep our website accurate, accessible and functional. However, we cannot guarantee that the website will always operate without interruptions, errors or technical issues.
To the extent permitted by applicable law, Eco Buddys shall not be responsible for losses arising solely from:
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including statutory consumer rights.
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website, misuse of our intellectual property or violation of these Terms & Conditions.
This provision does not apply to the extent that such losses or claims result from our own negligence, unlawful conduct or other circumstances for which we cannot legally exclude responsibility.
Sometimes circumstances beyond anyone's reasonable control can affect business operations and delivery schedules.
Eco Buddys shall not be held responsible for delays or interruptions caused by events such as natural disasters, extreme weather, fires, floods, pandemics, strikes, transportation disruptions, government restrictions, supply chain interruptions or other unforeseen circumstances beyond our reasonable control.
Where such circumstances affect an order, we will make reasonable efforts to communicate the situation and discuss the available options with the affected customer.
We respect your privacy and take the handling of personal information seriously.
When you visit our website, submit an enquiry or communicate with our team, we may collect and process certain personal information to provide our services and respond to your requirements.
Our collection, use, storage and protection of personal information are explained in our Privacy Policy.
We encourage you to read our Privacy Policy to understand how your information is handled.
As our business continues to grow, we may make changes to our website, product range, descriptions, specifications, services and other information.
We reserve the right to modify, update, suspend or discontinue any part of our website or product offerings where reasonably necessary.
We will make reasonable efforts to communicate any significant changes that directly affect confirmed customer orders or existing business arrangements.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or business transactions with Eco Buddys shall be subject to the jurisdiction of the competent courts in Ahmedabad, Gujarat, India, subject to applicable laws and consumer protection rights.
We encourage customers to contact our team first so that we can try to resolve any concerns through open and constructive communication.
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable under applicable law, the remaining provisions will continue to remain in effect to the extent legally permissible.
If you have questions about these Terms & Conditions, need clarification about a product, want to discuss a bulk order or have a concern regarding an existing purchase, we are happy to hear from you.
Please contact our team using the details below:
Eco Buddys
Email: info@ecobuddys.com
Phone: +91 823-9494-125
Head Office:
D-715, Eco Buddy, Ganesh Glory 11,
Office, SG Highway, Jagatpur Road,
Ahmedabad, Gujarat 382470, India.
Website: https://ecobuddys.in/
We appreciate your interest in Eco Buddys and your support for more sustainable food packaging choices.
Whether you are an individual customer, a restaurant owner, a retailer or a business looking for bulk packaging solutions, we look forward to being part of your journey towards a more responsible future.
Thank you for being part of the change.
Eco Buddys | Born From Nature, Back to Nature.
+(91) 823-9494-125
info@ecobuddys.com
D-715- Eco Buddy Ganesh Glory 11, office SG Highway, Jagatpur Rd, Ahmedabad, Gujarat 382470, India